FAQ

Digital elevator management

Let’s face it, in 2020 it will no longer be appropriate to keep a paper log for every elevator. Especially when you know that some operators have hundreds or even thousands of elevators in their portfolio. Usually, the elevator fleet also consists of different models from a wide variety of manufacturers.

For all operators, property managers and elevator managers, VIEW ElevatorTM enables them to work more efficiently and save costs, time and energy while at the same time having the certainty that all regulations are met and liability risks are minimized. With IoT, we can help customers manage their systems.

In fact, it’s not only been a problem for now. Recently, a public government agency was investigated into several incidents for which the operator is ultimately liable. The result of the examined sample portfolio of 50 elevators is alarming. 85% percent of the systems did not have manuals or circuit diagrams that should be available for the system. Not a very reassuring finding.

Many operators, property managers and elevator managers are not on site and can therefore not exercise the necessary control. They have to rely heavily on other actors on whom they depend. However, what nobody takes away from them is the responsibility and the risk.

The first digital online elevator book, fully complies with all the requirements of the laws and regulations applicable to the industry. And these are pretty strict, as it is about safety and the prevention of risks from strict liability. In this way, the operator is informed at all times and in real time whether, for example, the planned operational controls have been carried out and whether any deviations have been found. Documents and documents can no longer be lost and are available at the click of a mouse. And finally, VIEW ElevatorTM networks all stakeholders and enables seamless collaboration. Processes are supported in a structured manner and necessary corrective measures are automatically initiated in the system. Compliance with company controls is automatically scheduled and monitored.

VIEW ElevatorTM is always available and actively ensures safety and a clear conscience. All legally required documents can be uploaded in a structured manner and are available at any time. Operators and their agents always have an overview of whether all required documents are available. Control dates or cycles and responsible persons are created for each system and the test protocols are described.

Using the example of statutory operational controls, an operational control plan incl. Reminder function that no operational control is forgotten. The structured checklist ensures that every checkpoint is processed by the elevator attendant. After completion of a test, the status is set to “Completed” and – if a cycle is stored – a follow-up appointment is automatically generated.

Both the operator and the commissioned actors always have an overview and control of WHAT, HOW, WHEN is checked, and WHO is responsible for the check. If discrepancies are found, WHERE is there a need for action based on the legal basis and statutory provisions? And last but not least – WHICH corrective measures have been taken?

At VIEW, it’s all about transparency and that’s why elevator operators can manage this application themselves. Only the elevator operators determine who has access to the data of their elevator. In this way, elevator operators have a platform on which all data and documents for their elevator can be assigned to property managers, elevator managers, elevator attendant and elevator maintenance companies. Changing an actor is also not a problem. The data sovereignty is clearly regulated by the neutral platform VIEW ElevatorTM. Planned processes are retained and are simply transferred to the new actor. The transfer of rights – and the associated access – is secure, reliable and uncomplicated. In addition, open interfaces are available for transferring data to ERP systems. For elevator operators, this means significantly improved freedom of action with regard to the economic design of the management of their elevators.

We see our open platform as an opportunity to contribute to equal opportunities for providers. The further development of the VIEW ElevatorTM platform takes into account the fact that digitization should not only be reserved for large corporations with corresponding R&D budgets.

The automotive industry can serve as an example. With the right software, all maintenance service providers in the automotive industry can read the basic information of the automotive management systems without endangering the security integrity of the software or the management systems. If this capability were available in the elevator industry, we believe it would reduce the risk of not having access to critical information

For all elevator operators, property managers and elevator managers who are willing to work more efficiently and save costs, time and energy, VIEW ElevatorTM is available as a web application for the desktop, but can also be downloaded as an app for Android and iOS devices.

Emergency call

The elevator law prescribes a two-way communication device for the operation of an elevator system, which is connected to a constantly manned emergency call center. In addition, the Federal Equal Opportunities for People with Disabilities Act (BGStG), DIN 18040 and ÖNORM B1600 stipulate that such systems are designed according to the “two-sense principle”.

The UN Disability Rights Convention obliges the signatory states (e.g. Austria and Germany) to guarantee for people with disabilities that they have equal access to the physical environment, to means of transport, information and communication as well as to other facilities and services that are open to the public or for they are provided. This obligation is constitutional.

The barrier-free use of public traffic and open space according to DIN 18040-3 as well as rooms within apartments and buildings (DIN 18040-1 and 2) requires information to be transmitted that addresses at least two of the three senses: “Seeing, hearing and touching”. The 2-senses principle (according to ÖNORM B 1600: 2012, 8.2.2) states that information must always be clearly presented for two complementary senses. Barrier-free accessibility and usability for people with cognitive impairments is essential, especially in dangerous situations.

Accessibility according to Ö-NORM B1600 and DIN 18040.

An emergency call from the elevator car must always be assumed to be an emergency. For such, the GDPR provides the following: One Taking pictures according to the GDPR is permitted if it is necessary in the vital interests of a person (Emergency) and if the image is automatically deleted after 72 hours becomes.

False alarms in elevators are an underestimated issue. An investigation has shown that there is a false alarm in elevators within the EU about every ten seconds.

The law requires that after an emergency call, in which there is no communication with the person potentially trapped in the elevator, at least a “rescue trip” must be triggered. Finally, it would also be possible that the trapped person passed out after the emergency call was triggered. Rapid help is particularly important in such an emergency.

Elevator safety is required by law. Every elevator in Austria and Germany must be connected to an emergency call system via which an emergency call center that is manned around the clock can be reached. What must happen if the elevator gets stuck is also regulated by law. As a rule, help must arrive at the elevator no later than 30 minutes after the emergency call has been made. This can be employees of the elevator company, the responsible employee on site (elevator attendant) or, in exceptional cases, the fire brigade.

The elevator owner must bear the cost of being released from the elevator. Unless the user can be shown to have caused the lift to fail, for example through vandalism.

In some cases, anyone who is locked in the elevator is entitled to compensation for pain and suffering. As a rule, however, this only applies if the passenger was locked in the elevator for several hours and it can be proven that the elevator company or the owner of the elevator was responsible for the disruption.

Fault comes into question if the owner has not taken care of regular maintenance of the elevator, the mandatory inspection / operational control, or the elevator company has not responded quickly enough to the emergency call. The elevator is usually owned by the building. He is responsible for the safety of the elevator and can delegate parts of this duty to property managers, facility managers, elevator managers or operators.

If the owner or the contracted elevator company can be shown to be responsible for the elevator getting stuck, the trapped passenger may also have claims for damages caused by delay. Damage caused by delay is also referred to as damage caused by delay. They arise when a debtor pays too late. In the case of people trapped in the elevator, damage caused by delay would occur if they had to stay in the elevator for more than 30 minutes.

Vandalism in elevators causes damage running into the millions every year. If the mania for destruction is directed against elevator components, this can not only result in a hazard, but also render the system unusable. The repair of the damage is usually not covered in the maintenance contract and must be borne by the elevator operator himself.

If there is a risk to people as a result of a safety deficiency in the elevator caused by vandalism, the owner or operator may be held liable. The elevator laws oblige operators to monitor the operationally safe condition of the elevator system by means of operational controls.

The manufacturer-independent VIEW emergency call system and its sensors are not connected to the elevator control. That is why it can be installed quickly and easily in every elevator – regardless of the manufacturer and the age of the system. The system can also be retrofitted in elevators that do not yet have an emergency call system.

No. The manufacturer-independent VIEW emergency call system and its sensors are not connected to the elevator control. That is why it can be installed quickly and easily in every elevator – regardless of the manufacturer and the age of the system.

There is no reason for that. The VIEW emergency call system does not intervene in the elevator control and can therefore not have any effect on the function of the elevator.

Yes. Using what is known as blacklisting, the elevator operator has control over which content may not be displayed in his elevators under any circumstances. The programming of the playout algorithm specifically ensures that no undesired content is shown on the displays.